Delivery and Returns
Your order will be sent via Royal Mail. We offer FREE DELIVERY on all standard deliveries within the UK.
(please note that if a signature cannot be obtained at the point of delivery the item will be taken to your local sorting office and you will need to collect the item in person within 18 days of the attempted delivery. If the item is not collected within this time it will be retuned to us. We are unable to resend the item until we are in receipt of the returned package, additional postage costs will apply).
Express Postage is available if your order is more urgent.
You can choose Express Delivery for UK orders only. This service costs £6.95 and orders placed by 1pm will be shipped the same day on a Royal Mail ‘Next Day before 1pm service.
Orders placed after 1pm will be shipped the following working day.
International Postage is charged at £9.95 and is sent on an equivalent 1st Class ‘Signed For’ Delivery service to the EU and beyond. the choice of service will depend on the order location.
We aim to deliver most Standard Delivery orders within one to two business days. Delivery time will be longer for orders outside of the UK. Please see www.royalmail.co.uk for further details.
Do you deliver outside of the UK?
Yes. We deliver to the following countries outside of the UK: Austria, Australia, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Hong Kong, Ireland, Israel, Italy, Japan, Lithuania, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Qatar, Romania, Russia, Singapore, Spain, Sweden, Turkey and the USA.
Please note that you are responsible for any duties or taxes incurred at your point of entry to your destination.
How will my order be packaged and do you offer a Gift Service?
All EVY Designs pieces will be beautifully presented tissue wrapped in our signature gift packaging, We are happy to include a gift message for you and send directly to a gift recipient. There is no extra charge for this.
How do I cancel my order?
Please contact us at firstname.lastname@example.org to advise us that you no longer wish to proceed with your order, we will decline your order on receipt of the notification and refund any monies paid, this can be done up at any time until the order has been dispatched, should you wish to cancel after your order has been dispatched please make the return following the guidelines shown in ‘How do I return goods’ a full refund will be made to you when we have received the goods back with us.
What is your returns policy?
We will guarantee you a full money-back refund within 14 days of purchase on any item, as long as it is in its original packaging and condition and in an original & unworn condition,.
We cannot accept returns of earrings due to EU Hygiene Regulations.
EVY Designs offer a 6 month warranty on all products. The warranty lapses in the event of incorrect use, third-party repairs and careless handling and the warranty does not cover wear-and-tear, wear parts such silk, leather or waxed cotton.
Commission and bespoke items are non refundable unless faulty.
How do I return goods?
If you wish to return an item, with the exception of personalised products, we need to receive it back into our warehouse within 14 days of receipt for a refund or exchange. We ask that you please return the items where possible with their original packaging and in an original and unworn condition. This does not affect your statutory rights. As the goods are your responsibility until they reach our warehouse please ensure you package your return to prevent any damage to the items or boxes.
With the exception of faulty and damaged goods we are not responsible for the return postage and do advise that you obtain a certificate of postage in case the parcel fails to reach us.
We are unable to process refunds or exchanges unless the following information is included with your return.
1 Your order number
2 Ordering customer name, if different to your own
3 Email and telephone contact details
Please make sure you send any returns via a ‘Signed For’ service and retain your proof of postage for your own peace of mind. We cannot be held responsible for postal losses.
Address for returns in the absence of your original dispatch note:
Returns Department, EVY Designs, 78 Stonelea, Barkisland, Halifax, HX4 0HD
How long might a refund take?
Upon receipt of such items we will action a refund via Paypal. Paypal will then inform you that the refund has been made. Depending on the credit card/debit card used for the transaction the refund will take between 1-7 days. The card or Paypal account used for the purchase will be credited with the cost of the goods minus any delivery charges (exceptions may apply).