All jewellery can be securely purchased through this website, simply make your choice from the website and click ‘add to cart’ on any product that you wish to buy, when you have finished shopping and are ready to pay, go to your shopping cart at the top of the page and then ‘checkout’ you will be guided through the rest of the process.
DELIVERY SERVICES AND TIMINGS
We usually aim to dispatch orders within 2 working days (working days are Monday to Friday), however, during peak times such as Black Friday, Christmas and Mother’s Day, please allow extra time for dispatch of your order. Once you have placed your order you will receive an email advising you of when your order has been dispatched which will include a Royal Mail tracking number (please check your ‘junk’ mail folder if you don’t receive this).
Delivery Options
Please note that estimated delivery times are from date of dispatch. We do not guarantee any delivery dates and the delivery times set out below are for guideline purposes.
Orders placed after 11am will be dispatched the following day.
| Destination | Service | Price | Expected time frame |
| UK | Standard Delivery (Royal Mail Tracked 48) | £3.99 | 2-3 working days after dispatch |
| UK | Express Delivery (Royal Mail Tracked 24) | £4.99 | 1-2 working days after dispatch |
| UK | Royal Mail Special Delivery | £8.25 | Next day after dispatch |
| Europe | Royal Mail International Tracked & Signed | £11.95 | Up to 10 working days |
| USA & Rest of World | Royal Mail International Tracked | £11.95 | Up to 10 working days |
Delivery is made with our delivery partner Royal Mail. (please note that if a signature cannot be obtained at the point of delivery the item will be taken to your local sorting office and you will need to collect the item in person within 7 days of the attempted delivery. If the item is not collected within this time it will be retuned to us. We are unable to resend the item until we are in receipt of the returned package, additional postage costs will apply).
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Yes. We deliver to the following countries outside of the UK:
Austria, Australia, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Hong Kong, Ireland, Israel, Italy, Japan, Lithuania, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Qatar, Romania, Russia, Singapore, Spain, Sweden, Turkey and the USA.
International ‘Signed For’ service is charged at £12.95 for EU and beyond.
EU Import Charge
Due to recent changes in EU import regulations, an EU Import Charge is now applied per item and collected at checkout. This charge will be clearly shown in your basket before payment and is included in your order total, so you should not be required to pay any additional import charges when your parcel is delivered.
These changes have been introduced as part of the EU’s import requirements and are unfortunately outside of our control. We appreciate your understanding and continued support.
USA Import Charge
Due to recent changes in US import regulations, a USA Import Charge is applied based on the total value of your order and is collected at checkout. The applicable charge will be clearly shown in your basket before payment and is included in your order total, so you should not be required to pay any additional import charges when your parcel is delivered.
These changes have been introduced as part of the USA’s import requirements and are unfortunately outside of our control. We appreciate your understanding and continued support.
All EVY Designs pieces will be beautifully presented tissue wrapped in our signature gift packaging, We are happy to include a gift message for you and send directly to a gift recipient. There is no extra charge for this.
Credit/Debit cards (through Paypal): Most credit/debit cards are accepted though this site, Paypal is one of the largest secure online payments systems on the net, you don’t need to sign up for an account but if you have one it can be used. There are no limits when using this method and the system will convert the amount into your currency, making it ideal for international payments.
UK Customers: We accept payment by Credit/Debit Card, Paypal or Bank Transfer (purchases will be sent out on clearance of funds).
We will guarantee you a full money-back refund within 14 days of purchase on any item, as long as it is in its original packaging and condition and in an original & unworn condition,.
We cannot accept returns of earrings due to EU Hygiene Regulations.
EVY Designs offer a 6 month warranty on all products. The warranty lapses in the event of incorrect use, third-party repairs and careless handling and the warranty does not cover wear-and-tear, wear parts such silk, leather or waxed cotton.
Unfortunately, some items are non-cancelable and non-refundable:
Anything that’s made to your specific requirements (ie: outside of standard customisation options offered to all customers), Commission and bespoke items are non refundable due to the bespoke element of the order.
If you wish to return an item, with the exception of personalised products, we need to receive it back into our warehouse within 14 days of receipt for a refund or exchange. We ask that you please return the items where possible with their original packaging and in an original and unworn condition. This does not affect your statutory rights. As the goods are your responsibility until they reach our warehouse please ensure you package your return to prevent any damage to the items or boxes.
With the exception of faulty and damaged goods we are not responsible for the return postage and do advise that you obtain a certificate of postage in case the parcel fails to reach us.
We are unable to process refunds or exchanges unless the following information is included with your return.
- Your order number
- Ordering customer name, if different to your own
- Email and telephone contact details
Please make sure you send any returns via a ‘Signed For’ service and retain your proof of postage for your own peace of mind. We cannot be held responsible for postal losses.
Address for returns in the absence of your original dispatch note:
Returns Department, EVY Designs, 78 Stonelea, Barkisland, Halifax, HX4 0HD
Upon receipt of such items we will action a refund via Paypal. Paypal will then inform you that the refund has been made. Depending on the credit card/debit card used for the transaction the refund will take between 1-7 days. The card or Paypal account used for the purchase will be credited with the cost of the goods minus any delivery charges (exceptions may apply).
Many factors can influence the wear and tear of jewellery. Therefore you should make sure that your jewellery is properly cleaned, repaired and stored.
Take care of your jewellery by making sure it is the last thing you put on and the first thing you take off.
Always protect your jewellery from sharp blows, scratching, chemicals, avoid your jewellery coming into contact with perfumes, lotions, hairspray etc.
Do not wear when showering or swimming.
Ideally, store your jewellery in a soft lined box or pouch and try to keep pieces apart, so that they don’t rub together or tangle up.
Silver and gold can be polished with a soft polishing cloth but dips and pastes are not recommended.
Oxidised (darkened) silver should not be polished as this could remove the finish.
EVY Designs only use exceptionally high quality components in our designs, these are clearly described in our product descriptions of the designs.
Please be aware that there may be natural variations in the colour or size of our semi-precious stones, and due to the rarity of some of the silver components we use pieces can vary very slightly.
All handmade jewellery items, logo’s and description on the site are copyright property of EVY Designs.
Use of this site and any purchase made indicates acceptance of the above Terms & Conditions.